Shipping Policy

Delivery Information

This page explains how orders are prepared, dispatched and delivered when purchasing from Roxton & Co.

Delivery Overview

We aim to provide a clear and reliable delivery experience. All orders are prepared after confirmation and carefully packed before dispatch.

Free delivery is available for all eligible orders placed through our website.

Orders are normally processed within 1–2 working days after confirmation.

Processing times may vary slightly during busy periods, seasonal demand or when additional order checks are required.

Standard delivery is provided free of charge for eligible orders.

Customers will not be charged a separate delivery fee when using the available free delivery option at checkout.

After an order has been processed, delivery normally takes:

Standard delivery: approximately 2–5 working days.
Orders requiring additional preparation may take longer.
Delivery times may be affected by weekends, public holidays or circumstances outside normal processing periods.

Customers should provide complete and accurate delivery information when placing an order.

Please check your delivery details carefully before completing your order to help avoid delays.

Relevant order updates will be provided through the contact information supplied during the ordering process.

Customers should ensure their email address and contact details are accurate.

If incorrect delivery details are provided, customers should contact us as soon as possible.

Changes can only be considered before the order has been prepared for dispatch.

If an order does not arrive within the expected timeframe, customers should contact our team with their order details.

We will review the delivery information and provide suitable assistance.

For delivery enquiries, please contact: