Returns And Refund Information

Return Period

Customers may request a return within 14 days after receiving their order.

Return requests submitted after this period may not be accepted unless there are specific circumstances that require further review.

Return Conditions

To be eligible for a refund, items should be:

• Unused and in original condition.
• Returned with original packaging where applicable.
• Complete with any included accessories or product labels.

Items that show signs of use, damage or alteration may not be eligible for a refund.

How To Request A Refund

Customers should contact our team within 14 days after receiving their order and provide:

• Customer name.
• Order details.
• Reason for the return request.
• Relevant product information.

Our team will review the request and provide the next steps.

Refund Review Process

After returned items are received, they will be checked to confirm that they meet the return conditions.

The review process normally takes up to 5 working days after the returned item arrives.

Refund Method And Processing Time

Approved refunds will be processed using the same method used for the original order.

Once a refund has been confirmed, it normally appears within 5–7 working days depending on the customer’s financial institution processing times.

Delivery Costs

Original delivery charges may not be refundable unless the return is accepted due to an issue covered by our refund conditions.

Customers are responsible for arranging the return delivery unless otherwise agreed.

Order Cancellation Requests

Cancellation requests should be submitted as soon as possible after placing an order.

Orders that have already entered preparation or dispatch stages may not be cancelled and may need to follow the standard return process.

Items Not Eligible For Return

For hygiene and product condition reasons, items that have been used, washed, altered or returned without original condition may not qualify for a refund.

Contact Information

For refund enquiries, please contact:

Email: orders@roxtonco.shop
Phone: +44 20 8143 5286